Mobile App Privacy Policy

Mobile App Privacy Policy

This Privacy Policy describes how our app, (the “App” or “we”) as well as sanderhouse.dk, collects, uses, and discloses your Personal Information when you visit or make a purchase with our app.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at webordre@sanderhouse.dk.

Collecting Personal Information

When you visit the App, we collect certain information about your device, your interaction with the App, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Account signup information
    • Purpose of collection: to identify users and to create accounts.
    • Source of collection: when you create an account.
    • Personal Information collected: email address, name, surname, phone number, username, passwords, personal number, and address.
  • Device information
    • Purpose of collection: to load the App accurately for you, and to perform analytics on App usage to optimize our App.
    • Source of collection: collected automatically when you access our App using cookies, log files, web beacons, tags, or pixels.
    • Personal Information collected: version of web browser, IP address, geolocation data, time zone, cookie information, what Apps or products you view, search terms, and how you interact with the App.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Customer support information
    • Purpose of collection: to answer your request, we may access information provided by email, chats, purchase history, etc.
    • Source of collection: when you communicate with us through email or any other way.
    • Personal Information collected: Communication, chats, messages.

Using Personal Information

We use your personal information to provide our services to you, which include:

  • to identify user
  • to create account
  • to create a trusted environment
  • to create statistics and analyze the market
  • to stay connected
  • to customize marketing
  • to send billing information
  • to manage user orders
  • to contact user
  • to improve services
  • to ensure data security and prevent fraud
  • to comply with applicable laws
  • to request feedback
  • two postal testimonials
  • to provide support

We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.

Sharing information

Information may be sent to our mobile app-building platform, OneMobile, and to Shopify.

The App may use analytical tools like Google Analytics, Firebase Analytics, Clevertap, and Appsflyer.

We may also disclose your information to our third parties:

  • where required by law or regulatory requirement, court order, or other judicial authorization;
  • in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements;
  • in connection with the sale, transfer, merger, bankruptcy, restructuring, or other reorganization of a business;
  • to protect or defend our rights, interests, or property, or that of third parties; (e) to investigate any wrongdoing in connection with our products and services;
  • and to protect the vital interests of an individual.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the App;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.ß

Retention

When you place an order through the App, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the “Your rights” section below.

Your rights

You are entitled to a range of rights regarding the protection of your personal information. Those rights are:

  • The right to access the information we have about you. If you wish to access the personal information that we collect, you can do so at any time by contacting us at webordre@sanderhouse.dk
  • The right to rectify inaccurate information about you. You can correct, update or request the deletion of your personal information by contacting us using the contact details provided below.
  • The right to object to the processing. When we rely on your consent to process your personal information, you may withdraw consent by contacting us using the contact details provided below. This will not affect the lawfulness of the processing prior to the withdrawal of your consent.
  • The right to lodge a complaint. You can raise questions or complaints to the national Data Protection Agency in your country of residence in the event that your rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
  • The right to erase any data concerning you. You may demand the erasure of data without undue delay legitimate reasons, e.g where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.

If you choose to delete your account and all associated data (or specific parts of it), send an email to webordre@sanderhouse.dk requesting the deletion of data. You will receive an email confirmation as soon as it is done.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Direct marketing

We may use your provided contact details for direct marketing. These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.glocation, social media profile information, etc.) or we have collected or generated from other sources as described below.

If you wish to withdraw your consent for direct marketing and refuse to receive information from us, you may exercise such an option at any time you want by updating your preferences in your account and following the instructions to unsubscribe in the email you receive.

Security

We have implemented security measures designed to protect the personal information you share with us, including physical, electronic, and procedural measures. Among other things, we regularly monitor our systems for possible vulnerabilities and attacks.

Regardless of our measures and efforts, the transmission of information via the internet, email, or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information or any other user content you upload, publish or otherwise share with us or anyone else. We, therefore, encourage you to avoid providing us or anyone with any sensitive information whose disclosure you believe could cause you substantial or irreparable harm.

If you have any questions regarding the security of our App or services, you are welcome to contact us by e-mail or by mail using the details provided under "Contact" above.

Acceptance of this policy

We assume that all users of this App have carefully read this document and agree to its contents.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post any Policy changes on our App and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of policy changes). Continued use of the App implies acceptance of the revised Policy.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under "Contact" above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

Last updated: 2024-04-17 12:35:10