Refund Policy

If you regret your purchase (right of withdrawal)

There is no right of return on tea, coffee and all other food purchased at sanderhouse.dk. There is a right of return on non-food products purchased at sanderhouse.dk. buyer pays return shipping.

  

Complaints

When you shop at sanderhouse.dk, you have 24 months right of complaint. This means that you can get the item exchanged or the money returned, depending on the specific situation.
It is a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product.

Freight damage must be reported immediately upon receipt of goods to the freight provider used.

 

How quickly should I advertise?

You must advertise within a "short time" after you have discovered the lack of the item. The right to complain ceases if the product has exceeded its use-by date.
In this connection, please contact us at info@sanderhouse.dk